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Subaru of Nanaimo


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Subaru of Nanaimo|2476 Kenworth Road, Nanaimo, British Columbia Canada V9T 3Y3 |
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Exceptional Service

Gabriel, I write to thank you for the exceptional service you provided when we dropped by yesterday to look at a Subaru Crosstrek. It was raining, and the car was brought inside and all its features clearly explained. We then went for a very comprehensive test drive. Gabriel you really took the car through its paces, exploring all kinds of conditions from steep hills to sharp curves. When I drove it your directions and explanations were clear and polite. It is a fabulous car, and you are to be congratulated on how you presented it. Thank you.

Suzanne & Christopher M

The staff made my car buying experience enjoyable

Everyone was great!.

Steven C

High quality facility and service

Our Salesman, Richard Charley made the purchase process pleasant. We were also made to feel welcome by the General Manager. Explanations to understand financing calculations questions were appreciated. Thank you, Ken Taylor! The facilities of the showroom were appreciated. The washroom facilities were high quality and spotless. The coffee maker was the best we have seen in a commercial establishment and the bakery products offered a nice touch.

John H

Impressed with the whole experience

Tyler my salesperson took great care in explaining the different features with different vehicles. Didn't take me long to find the right one for me. My salesman spent a lot of time with me over the operation of the vehicle. Delivery was excellent I was quite impressed with the whole experience in purchasing this vehicle. Everyone there was very kind and courteous.

Donna W

Courteous, friendly, knowledgable and no pressure

I found the whole experience of looking at cars in the lot, deciding on a vehicle and then going through the process of buying a new 2015 Impreza a much more pleasant experience than I had anticipated at Subaru Nanaimo. The contrast between my experiences of looking for a vehicle in Victoria, which were at times unpleasant, finding the dealers pushy, with way too much pressure to buy, couldn't have been more different from my experience with the sales team at Subaru Nanaimo. At Nanaimo the team couldn't have been more friendly and helpful with absolutely no undue pressure. I would like to particularly mention Richard Charley as the main salesman who was knowledgeable, easy to talk to, and he never piled on any pressure at all. He was a great guy! Also Ken Taylor as the financial guy was very pleasant and easy to deal with. The whole team and atmosphere about the dealership was relaxed and friendly. Courteous, friendly, knowledgeable and no pressure. Relaxed atmosphere. The refreshments were great too. Had dealings with the manager, the trainee salesman, the financial manager and the salesman and all were good.

Helen N

The team at Nanaimo Subaru was exceptional

After searching many different SUVs, we test drove the Subaru last. It basically sold itself. The salesmen were forthcoming with information and answered all our questions. They had a sense of what we needed and gave us the best advice. I have never cried over buying a car before... But after the safety video...I was touched that a vehicle could be created with such safety standards as the Subaru. The whole sales team at Nanaimo Subaru had a relaxed nature and easy manner which matched ourselves and this made it easy to see the car not any sales tactics. They let us make our own comparisons and come to our own conclusions. It was the best experience buying a car that we ever had! The no pressure sales was perfect! We began asking for additions and was provided with the cost and options. I never felt uptight like I had when we bought cars in the past!! The team at Nanaimo Subaru was exceptional! From. Salesmen, manager, service and parts people, finance manager, insurance girl, to the boys cleaning the cars...friendly, kind, respectful!! This is what made buying a vehicle here so pleasant! I'll definitely recommend Nanaimo Subaru!!

Chris N

Amazing Sales Rep

Richard is a real and very caring sales rep.

Amit N

Nothing was overlooked

Our purchase was not an easy one for the dealership...we negotiated and arranged the whole thing from Chilliwack. The Nanaimo staff were helpful, friendly and informative throughout. We felt they all made sure that nothing was overlooked in the process.

Clark K

Professional staff

Professional service from Gabriel and Ken.

Anita K

High end car buying experience

Very professional and respectful service...felt appreciated and a sense of pride in the product was evident...classy experience one that i would expect from a high end brand.

Jonathan K

Always taken care of

The test drive loop which Richard Charley took us on showed us how well the Forester could handle on curves and steep hills and demonstrated the car's capabilities. He was very well versed in all of the car's features and communicated well and answered all of our questions. We had a good experience with dropping in and were greeted at the entrance and a sales person was sent over to greet us in short order.

Mr Hartwig

Outstanding product and excellent staff

Very professional. our salesman Gabriel Brooks gave us the best demonstration and explanation of the cars features That have experienced in over 50 years of buying vehicles. absolutely no pressure . Clear and concise explanations of all the features that simply made us want to buy an Outback. Other staff helped make this an enjoyable and rewarding experience. Outstanding product and excellent staff. Information and knowledge are the basis of any decision I make when parting with money. Subaru of Nanaimo facilitated that process so deciding on an out back was easy.

Mr Haddock
December 22, 2014

Best experience buying a car that we ever had!

After searching many different SUVs, we test drove the Subaru last. It basically sold itself. The salesmen were forthcoming with information and answered all our questions. They had a sense of what we needed and gave us the best advice. I have never cried over buying a car before... But after the safety video...I was touched that a vehicle could be created with such safety standards as the Subaru. The whole sales team at Nanaimo Subaru had a relaxed nature and easy manner which matched ourselves and this made it easy to see the car not any sales tactics. They let us make our own comparisons and come to our own conclusions. It was the best experience buying a car that we ever had! We decided that if we were paying the price of a new vehicle we should get the colour we wanted. It did not take long for Nanaimo Subaru to do their magic and in no time we were on our way!!

Mr Mrs Nicol
December 22, 2014


Excellent, friendly, no stress, funny and comfortable. Therefore, a much more pleasant and educational (re cars) experience than expected and I have no hesitation in recommending Subaru of Nanaimo to all friends. I will definitely maintain a connection with Subaru of Nanaimo.

A totally positive experience!!

December 22, 2014

The Best Test Drive Ever!

Loved our sales consultant Richard Charley. Best test drive ever! Told me all the features of the car as he drove and then when it was my turn to drive I felt I already had a feel for the car.

Muriel Jack Courtenay
December 22, 2014

Our best car-buying experience to date

Our best car-buying experience do date. The Outback is outstanding in so many ways, and the Subaru staff who we dealt with were ALL very friendly and professional throughout.

Gerald Redmond
October 28, 2014

An Easy, Pleasant Experience

This was an easy, pleasant experience. I traveled to Nanaimo from Victoria, because I was having trouble getting help from Saunders Subaru in Victoria. At the Nanaimo dealership I was treated with respect, kindness and humor, and buying my car was a lovely, stress-free experience. It was definitely worth the two-hour trip to buy my car at Subaru of Nanaimo. My first interactions with Subaru of Nanaimo were so welcoming compared to my experiences on the phone and on the lot at Saunders Subaru, that I felt a two-hour drive was worth the effort. I was right.

Tara C.
October 7, 2014

Would Recommend

I felt so comfortable with Richard Charlie, he is so pleasant and caring and really knows about the Subaru. He answered all of our questions. I would recommend any of my friends to go to him and even though I am 88, I am loving my car and hope to drive it for a long time. I feel so safe.

Margret M.
October 7, 2014

No Push Just A Great Level Of Service

Gabriel Brooks is a great sales person , no push just a great level of service. Many firms could learn an important lesson from this young man.Friendly and helpful , no pressure , problem solving and assistance was the mantra

Dan M.
October 6, 2014


I spent considerable time looking for a new vehicle going to Honda, Toyota and other dealerships and NONE came even close to the level of service and support that I received at Nanaimo Subaru. The staff from sales manager down wereoutstanding.

Grant E.
October 6, 2014

Supreme Customer Service Standard

After a traumatic car accident, having to find a replacement vehicle was stressful enough. My husband and I were debating between Toyota and Subaru. However the customer service, respect, no pressure sales and honesty that Richard Charley our sales person gave me was the reason we chose the performance, safety and bottom line price that we got for an outstanding vehicle. Overall, Subaru Nanaimo, by far out performed the other dealerships between Parksville and Duncan that we dealt with.

Respect as a woman buying a vehicle apparently is something still rare in the vehicle business as I experienced with other dealerships. Not once did I ever feel that this was an issue with Subaru Nanaimo. I was an equal buyer like anyone else walking in to purchase a vehicle. Richard listened to my needs, my fears, my frustrations and wants and made it all happen! it was AMAZING.

Not much in way of parking space but was able to find some. It didn't deter my intentions of buying. RECEPTION STAFF was also AMAZING! I had to bring my children at one point and they brought out crayons and cookies for them and kept an eye on them while I was talking with the salesperson/manager. Something that was never provided elsewhere when I tried to speak with salespeople. It was an added "extra touch" that really provided a supreme customer service standard to the Subaru family name.

Stephanie F.
September 30, 2014

We Will Be Back

Some of the most down to earth non pushy sales people we have ever had the pleasure of dealing with! Accompanied my daughter while she went through the process of buying her new car, From the Wonderful salesman Richard ,through manager,onto finance,parts and service, we really could not say more about how well we were treated!! karma, we will be back! - via Facebook

July 12, 2014

Dealing with you and all of your staff was a pleasure.

"Dear Michael,
Thank you very much forfacilitating the purchase of our new Subaru Forester. Lou particularlyappreciated his individual interactions with you; they were most respectful. Igenerally find these type of negotiations painful; however, I do have to saydealing with you and all of your staff was a pleasure. Thank you Michael, weare very pleased, and in fact quite enamoured with the colour. It truly is aMarine Blue Pearl!"

Gail and Lou,
Feb 2014

You are without question the best salesman we have ever had occasion to work with.

"Dear Nick,
You are without question the best salesman we have ever had occasion to work with. We were impressed with your extensive knowledge of all the many features on our new Subaru and truly appreciated the time you took to carefully explain what we need to know. You were patient and respectful every step of the way. Nick, you have a gift for quickly establishing an effective working relationship and you are a born diplomat. We wish you well in all your future endeavours."

Gail and Lou,
Feb 2014

So overall, this was one of the best vehicle purchasing processes I have ever experienced.

"I live in Comox (1 1/2 hrs. away), and when I first called Subaru of Nanaimo to inquire if they had a Forester on the lot with the features I was looking for, I spoke with Michael and he gladly spent some time discussing my request. He also followed up by sending me a video of the Forester in the showroom that I was interested in, as well as a phone call from Nick to ensure I received the video and to answer any questions. My partner and I drove to Nanaimo 3 days later to look at the Forester. We encountered friendly staff, a nice new facility (and great coffee too!). I had the best test drive experience with Nick, where I had a chance to encounter different road conditions in order to try out a Subaru for the first time. Since we were from out of town, they were very accommodating in streamlining my purchase, so I could drive my new Forester back home in the same afternoon. So overall, this was one of the best vehicle purchasing processes I have ever experienced."

Anne K., October, 2013

The overall purchase experience process was very positive!

"The overall purchase experience process was very positive! Everyone was extremely helpful and informative about my new car. The offices and even the washroom were very clean and tidy, which is not always the case at other places! Everything was handled quickly and we were on the road in no time, many thanks! The top reasons I bought from Subaru of Nanaimo were the price they gave me, the way I was treated, how much I got for my trade-in and the fact that they had the car I wanted! Great experience"

Anonymous, October 10, 2013

Overall I give them a 10 out of 10 in all aspects of my experience!

"What prompted me to shop at Subaru of Nanaimo was when I saw the vehicle I wanted on the lot. They are so conveniently located now. The reason I purchased a Subaru Crosstrek was the great treatment I received from my salesperson, the way they treated me, and the fact that they had exactly what I wanted. My decision to purchase was based on careful research and test drives of other vehicles that might have been suitable for my needs. Overall I give them a 10 out of 10 in all aspects of my experience!"

Anonymous, October 9, 2013

Salesman Nick Testini was exceptional!!!

"Salesman Nick Testini was exceptional!!! He provided more than excellent service, picking me up from a ferry, effectively conveying my wish for a speedy transaction to all of the staff concerned so that I could make the return ferry on time. Just terrific. I have driven 4/all-wheel drive Toyota's for the last thirty years... I wanted a new vehicle, standard all-wheel drive. A knowledgeable friend recommended the Impreza (he drives a souped up model)... He was right. Again, I have to state that Nick and all of the staff took great care... The great treatment I received from my salesperson, the price they gave me, and they had the vehicle I wanted. 10 out of 10! This was my first experience with Subaru's and Subaru of Nanaimo. Soon, I will be living nearby and will be maintaining the vehicle through the service department, the experience with which I hope will be as pleasant and reassuring as the sales department."

Anonymous, September 28, 2013

I give this experience a 10 out of 10!

"I give this experience a 10 out of 10! Subaru of Nanaimo is a very energizing experience. All staff are friendly and very helpful. Buying a vehicle is stressful and the staff go a long way to reducing the stress and making the experience of getting a new car pleasant and memorable. I have purchased a vehicle from Subaru of Nanaimo previously and my previous experience with the Subaru of Nanaimo Service and Parts departments is also great. In addition to being a great vehicle, our new Subaru Outback provides all the options we want in a vehicle at a lower price than any other vehicle we looked at. This year I think we researched every brand of vehicle available and service in the Nanaimo-Parksville area. We particularly appreciate working with Michael Price, former salesperson, now Sales Manager. Over three Outbacks, Michael consistently remembers what it is we are looking for in a vehicle and helps us review other options, but we always return to the Outback. I am a long time customer of Subaru of Nanaimo. They great treatment I received from my salesperson, the price they gave me, the way I was treated, the amount for my trade-in, the location, the excellent service department- all of it contributes to why I purchased my Outback at Subaru of Nanaimo. The business side of the experience was also excellent. Every step was seamless to the next. We came away with what we wanted with absolutely no pressure to accept options that were not right for us. The new delivery set up is also super. Even though the day we picked up our new Subaru was a very busy day in the sales pavilion, we were given all the time we needed by Nick and the other staff involved with the process. The new facility is more conveniently located for us. It is great to walk around and look at all the expensive competition for Subaru and feel we were getting the best vehicle for a way lower price!"

Anonymous, September 27, 2013

I am completely happy with our new Subaru Crosstrek.

"We had no intention of buying a new car the day we went to look, but Nick did such a great job of showing us the car, pointing out the features, that we took one for a test drive and bought it right then... we love the car, thank you! We were looking at all types of cars with the intent to do our research now but not purchase for a couple of years. We found the perfect model for two senior citizens... the service and knowledge of all the staff was excellent, and everyone is so friendly. The reason we purchase a Subaru Crosstrek from Subaru of Nanaimo was because of the great treatment I received from my salesperson and the price they gave me. The way they treated me was excellent and the amount for my trade-in made me happy. Subaru of Nanaimo had the vehicle I wanted, is conveniently located and has an excellent service department. Also, Craig in the business office was purely professional and knowledgeable and I was delivered a vehicle that was sparking in the sun which showcased the colour I love so much. I am completely happy with our new Subaru Crosstrek."

Anonymous, August 24, 2013

"Thanks. You went all out and the results were outstanding!  Thank you for a job well done."

"On July 14 I had the pleasure of V.I.P. treatment at your excellent dealership.  When I  showed the exact problem you promptly took in my ailing car.  I have only the highest praise for your efficient service department."

"I would like to say thank you for your service, since I bought my car in 1996.  The service you have given my car and to myself has been excellent and the best I have had in a long time."

"It is individual attention to and genuine consideration of each customer's need which makes one feel comfortable that your staff is really there to provide the best service possible.  Keep up the "excellent" work."

"Cliff and I wish to say "thank you" for all that you have done for us regarding the taillight.  Would you please pass on our appreciation to the other staff involved, and because this incident was handled so professionally, we will continue to recommend Subaru of Nanaimo to all of our friends."

"I am very pleased with your service department.  You are very pleasant people to deal with and I greatly appreciate how you do what you say you are going to do.  Thank you."

"We left Victoria on Oct 16, 2012 and arrived in Florida on October 25th driving 5948 KM without a problem.  We want to thank you for all the kind, courteous, outstanding and professional services given to us in the servicing of our car.  Please convey our thanks you your service manager and mechanics."

"I must take a moment out to compliment your service department on its service.  It is hard to imagine a crew being more conscientious, courteous, caring and informed.  Their attitude is positive and helpful and the work top notch."

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